Banfield Pet Hospital at 101 Community Street in Charlottesville, Virginia

Customer Reviews about Banfield Pet Hospital

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  We signed up for the Wellness plan for our new puppy back in March. I was told over the phone that this covers all vaccines, preventative care, unlimited visits, and his neuter. Our first visit the Vet informed us that he needed heart worm meds (which should be considered preventative but is not) we had to have an additional $5 a month tacked on to our wellness plan to cover the cost. We were told that the plan doesn't cover everything. That if he were to become ill or was injured that we would have to pay out of pocket for these services but at a "discount price". We took him in this past week for his neuter and I questioned whether everything would be covered 100% and was told that the only thing covered was the neuter. Not pain meds, IV fluids, antibiotics, and the cone that he would have to wear after. I asked the receptionist how much extra all of this would be and she couldn't tell me. She said that because the Dr. was the one to prescribe all the treatment she couldn't give me a quote. I asked to speak with the Dr and she said that she wasn't in yet. I asked if the Dr could call me later and give me a ball park figure and we would reschedule. She said, "I can ask her, but we are really busy today." Its been more than 48hrs and we have yet to hear from anyone. And the thing is, is that we now have to pay the remainder of premiums because if you cancel you will have to pay out of pocket for services rendered 100%. I would definitely not recommend this to anyone and advise that you read the reviews before signing up!!!
  May 05, 2017

  by Michelle Seal

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About Banfield Pet Hospital in Charlottesville